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Privacy Policy

At 3D Plumbing, we strive to handle your information with integrity, security, and care. We recognise the significance of your personal information and care that it is utilised in a safe, considerate, and ethical manner.

This policy, together with our Terms & Conditions, is intended to provide you with a clear, transparent understanding of why 3D Plumbing collects and processes your personal information, how we use it, and what rights you have regarding how 3D Plumbing interacts with your data.

3D Plumbing, 297A Fakenham Road, Norwich, Norfolk County, NR8 6LE is the data controller.

By accessing, you acknowledge and consent to the privacy policies outlined in this Privacy Notice.

Why does 3D Plumbing need my information?

We collect information for a number of reasons:

We need your personal information primarily to fulfil a purchase, request, or customer service problem that you have requested. This information is necessary for us to fulfil your request and is gathered as part of our ongoing business operations. For instance, we gather your address throughout the checkout process to guarantee that we can deliver products to your desired area.

We save some of your personal information in order to correspond with you about our business operations. This may include information on our current product range, specials, discounts, and special offers. We only add you to our database if you have actively given us permission to do so.

When you use our website, we also record some of your personal information so that we may identify any website-related technical difficulties and improve our systems to deliver a quick, seamless experience. We don’t automatically keep much personal information, often only protected server logs, and this is consistent with industry best practises and methods utilised by the vast majority of websites that you visit on the internet.

We retain your information for as long as is required to fulfil the aforementioned tasks. For instance, if you purchased a product from us with a 20-year guarantee, we will preserve your personal information for this length of time so that we can assist you with any warranty claims within the guarantee term.

We may also monitor, record, preserve, and utilise any telephone, email, or other contact with you for training and quality assurance reasons.

What personal information is collected by 3D Plumbing?

Information you provide:

When you fill out various forms on the 3D Plumbing website and those of our third-party partners listed below, we retain the data you provide within our secure database in order to fulfil your request. This information may contain, but is not limited to:

Your name, address(es), telephone number, email address, payment/card information, and information about your business.

When chances occur for 3D Plumbing to use your personal information to communicate with you beyond the scope of the agreed-upon activities, we will get your explicit approval. The primary illustration of this is adding you to our email marketing database; we will only send you marketing emails if you specifically request them.

3D Plumbing does not sell your information to a third party. There are occasions in which we share your information to fulfil an agreed-upon objective; more information is provided below.

Automatically obtained information:

When you use the 3D Plumbing website, we collect information on the technology you employ to explore the site and, at times, the actions you perform while on the site.

This encompasses, without limitation:

  • Your IP location and IP address,
  • Browser type and version
  • Device class,
  • Computer system software,
  • The goods and websites with which you have engaged
  • Interaction information for the page
How safe are my private details?

The security of information saved and processed by 3D Plumbing conforms to the most recent industry standard, for instance:

When you enter your information on our website, we transport it to our secure servers using the Secure Standard Layer (SSL) software. You may view our certificate information by clicking the [LOCK] icon at the top of your browser.

We save your personal information on secure servers employing advanced security procedures. This is an industry standard utilised by thousands of businesses throughout the globe.

Is the information received by 3D Plumbing shared with third parties?

Sometimes, 3D Plumbing shares your personal information with reputable third parties. This enables us to, among other things, complete your order or request, personalise our offers to you, prevent fraud, etc. When we do share your data with these reputable third parties, we only supply them with the information they need to execute their services, and they may only use your data for the purposes we have authorised. These trustworthy third parties include, but are not limited to, the following service providers:

  • Payment Card Processing
  • Transport And Logistics
  • Email Service Suppliers
  • Providers of Customer Service Software
  • Financial Companies (Klarna Privacy Policy)
  • Prevention of Fraud and Credit Agencies.
  • Providers of Analytics and Personalization Software
  • Personalization of ads by Google. Please visit here for more information on how Google uses your information.

In the situations above, we require these third-party service providers to maintain a certain degree of security and care with your personal information. Each service provider has access only to the information necessary to execute their duties and is prohibited from using this information for any other purpose. In such instances, service providers treat your data in compliance with this notice and applicable EU and UK laws, including the General Data Protection Regulations.

What information is available to me?

You have the right to submit a request to 3D Plumbing, also known as a “Subject Access Request,” which allows you to learn what personal information 3D Plumbing owns on you.

In the majority of instances, the purposes for data processing and categories of data we keep have already been outlined in this privacy statement.

If you desire to make a request, the simplest method to do so is to send a letter to our Data Protection Committee, which is comprised of business representatives from numerous departments. They may be reached via:

3D Plumbing, Data Protection Committee, 297A Fakenham Road, Norwich, Norfolk County NR8 6LE

If you would like to contact us through email, please contact our Data Protection Officer at [email protected] so that we can respond to your inquiry promptly.

What alternatives do I have?

As stated previously, we require your personal information to fulfil our primary duty, which is to deliver your product. You are free to withhold such information, albeit you may be unable to complete your transaction.

During our many data entering points, you are given the option to opt-in to our marketing messages. We will honour your selections both at the time of entrance and in the future, should you decide to change your mind. To opt out of receiving marketing communications immediately, click the Unsubscribe link at the bottom of any marketing email. You will not be able to opt out of receiving transactional communications, such as order progress updates.

You may also request that 3D Plumbing “forget” your information, which will eliminate all traces of you from our databases and files.

If you desire to make a request, the simplest method to do so is to send a letter to our Data Protection Committee, which is comprised of business representatives from numerous departments. They may be reached via:

Data Protection Committee, Great Britain.

If you would like to contact us through email, please contact our Data Protection Officer at [email protected] so that we can respond to your request promptly.

You may also disable ‘Cookies’ in your web browser or prevent certain websites from collecting information using this approach. In the next section, we explain how to simply accomplish this for the most popular online browsers.

How do you utilise 'Cookies'?

Cookies are tiny, safe, and secret text files with unique identifiers that allow our website to recognise you when you visit.

They allow us to attribute browser behaviour, purchasing preferences, and advertising choices, as well as enhance your buying experience.

Cookies also allow us to fulfil critical website activities, such as remembering if you’ve added an item to your shopping cart when you leave a product page and continue exploring the site.

Additionally, we deliver cookies from third-party service providers. These give anonymous IDs both ways for the reasons stated previously. We’ve outlined a variety of these below so you can understand the common usage of third-party cookies.

Analytics – We employ analytics technologies to analyse how our visitors use the site, including where customers may be having trouble navigating, where we may add additional information or streamline operations to improve your experience, and from where you’re accessing the website.

Ad Tracking – We utilise ad cookies to measure the effectiveness of our adverts. This implies that when you click an ad on a search engine or similar website, we anonymously track whether you subsequently make a purchase from us. This allows us to provide more pertinent and interesting advertisements.

We recommend visiting for more information on cookies.

Can I refuse "Cookies"?

Your browser offers a variety of cookie configuration options. Please visit the page that corresponds to your browser for more information on this.

  • Microsoft Chrome
  • Safari
  • Firefox

It is crucial to remember that limiting cookies may impair the functionality of the 3D Plumbing website. You may discover that the website does not perform as intended and that you are unable to place an order if you do not accept cookies. If you are experiencing trouble placing a purchase, please send us an email at [email protected].